Frequently Asked Questions

These are questions that we are frequently asked ask part of tech support conversations. It is very likely that your question has already been answered below.

Vectorworks keeps crashing... What should I do?
If you have: 1) Confirmed that your version of Vectorworks is compatible with your operating system, and... 2) Ensured that your Vectorworks version is u...
Mon, 4 Jun, 2018 at 7:19 PM
Can I install & run Vectorworks without using the Internet?
Installing Vectorworks and running Vectorworks are two different kinds of actions. While you can so most tasks in Vectorworks without constant internet acce...
Mon, 16 Apr, 2018 at 12:45 PM
I'm setting up a new computer and need to move Vectorworks to the new computer... Is it ok to just move the Vectorworks folder from the old computer to the new one?
Basically, no. Like any other application, it is not recommended that you “transfer” it from an old computer to a new computer. During an applicatio...
Tue, 20 Dec, 2016 at 9:51 AM
Where can I find updates for various versions of Vectorworks?
All available updates for various versions of Vectorworks can be found here. Note that the most recent update is listed on the page you will arrive at b...
Fri, 30 Dec, 2016 at 10:04 PM
Where can I learn more about using Vectorworks?
The Getting Started Guides Your Vectorworks Service Select portal, in the Training section The Vectorworks Knowledgebase The Archonc...
Sat, 31 Dec, 2016 at 1:54 PM
How can I view Vectorworks files if I don't own Vectorworks?
If you are working with someone who has provided you with Vectorworks files and you need to view them, but you don't own Vectorworks yourself, you can...
Sun, 7 Aug, 2016 at 8:18 AM
When should I start using a new version of Vectorworks?
When a new version of Vectorworks is released, we are often asked "When should we introduce this new version of Vectorworks to our practice and workflo...
Wed, 15 Nov, 2017 at 11:39 AM
How do I locate the crash logs that need to be submitted with tech support tickets (involving crashes)?
Instructions on how to locate and send Crash Logs from a Mac can be found here. Instructions on how to locate and send Crash Logs from a Windows compute...
Sat, 10 Feb, 2018 at 10:20 AM
How do I get technical support for Vectorworks?
If you are a client of ours, you are at the right website. If you are a client of another distributor, please contact your distributor for support, but do f...
Mon, 10 Sep, 2018 at 10:42 AM
Which type or module of Vectorworks should I purchase?
Getting the correct "module" of Vectorworks is key to your successful and productive use of the application. First, check the current Vector...
Fri, 16 Feb, 2018 at 12:08 PM