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1 error prohibited this ticket from being saved
There were problems with the following fields:
Registered User's Email Address
Brief subject describing the issue
Step-by-step description of the problem - As much information as you can provide.
I understand that Paxar tech support is now closed and that I will not receive a reply by completing this form. I understand that instead I should send an email to tech@vectorworks.net
Did Vectorworks Crash?
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Yes, Vectorworks crashed
No, Vectorworks did not crash
About your crash log(s)
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How many files are involved in the issue?
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I am seeing the issue with one Vectorworks file.
I am seeing an issue with all Vectorworks files I create/use.
I'm unsure if the issue affects one or many files.
The issue is not file related.
Have you checked a new, blank file to see if the issue exists?
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I have not checked a new, blank file to see if the issue exists.
I have tested a new, blank file to see if the same issue exists and it does.
I have tested a new, blank file to see if the same issue exists and it does NOT.
N/A to this tech support request
Do you work on files that are hosted on a server?
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No, my files are on my computer
Yes, I work off a server
Have you tried restarting Vectorworks?
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I have not restarted Vectorworks to see if the issue persists.
I have restarted Vectorworks after seeing this issue, and the issue appeared again even after a restart.
N/A to this tech support request.
Have you restarted your computer?
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I have not restarted my computer to see if that solved the issue.
I have restarted my computer to see if that solved the issue, but the issue persisted after restart.
N/A to this tech support request
Have you ensured that your Vectorworks is up to date?
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I have not checked to see if there is an update to Vectorworks
My Vectorworks version is up to date with the latest Service Pack
I don't know what this means/don't know how to update Vectorworks
N/A to this tech support request
Have you checked Paxar's Solutions/FAQ's for information about your issue?
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No, I haven't
Yes, I have but I could not find a solution there.
N/A to this tech support request
Have you check the Vectorworks Knowledgebase for solutions?
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I have not checked the Vectorworks Knowledgebase.
I have already checked the Vectorworks Knowledgebase for information about the issue, but I could find nothing.
N/A to this tech support request
If you are providing Dropbox, Google Drive or similar links to download Vectorworks files, crash logs or system profiles, add those links here. > Please include ALL referenced files <
Name
Company
Phone Number
Your Vectorworks Serial Number (first and last 6 digits)
Exact Vectorworks Version, from the "About Vectorworks" screen (i.e. 2018 SP2)
About your computer...
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I will complete the fields below to provide information about my computer
I am attaching a system profile so I don't need to complete the information below
N/A to this tech support request
Exact Operating System (i.e. Mac OS 10.12.1 or Win 10 Pro)
Computer Brand and Model
Amount of RAM
Video Card Brand, Model and VRAM
If the problem involves other hardware such as a printer, please provide the printer brand and model.
The Submit button below will not actually submit my request.
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Yes, I understand
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