If you have:
1) Confirmed that your version of Vectorworks is compatible with your operating system, and...
2) Ensured that your Vectorworks version is up-to-date with the most recent Service Pack, and...
3) Restarted Vectorworks and been able to reproduce the crash and...
4) Restarted your computer AND Vectorworks and been able to reproduce the crash...
Then:
1) Please go to your Vectorworks Preferences > Session tab, and ensure that your Error Reporting option is set to: "Send crash details and verbose usage patterns".
2) Please submit a technical support ticket using this website so that we can investigate. We are here to help.
When submitting a technical support request, ensure that you:
- Complete all the information requested on the form. If you leave any information out and we need it, this may delay the speed at which we can provide you solution. Please include a full, clear description of what you were doing and what object(s) were involved when the crash occurred.
- Include all related Vectorworks files that were involved, including any referenced files. (Files larger than 5mb should be shared with us via a file sharing service such as Dropbox, Google Drive, We Transfer, etc.)
- Submit the crash logs because we will need these. Use this link for locating Mac crash logs. Use this link for Windows crash logs. (Please send the actual log files, not screenshots of the log files.)
- Include a system profile for the computer that is experiencing the crash.
At this time we are not taking technical support requests by telephone. Almost all technical support requests we receive require more information and more types of data than can be adequately conveyed over the phone. Submitting technical support requests via this website is the best and fastest way to get your crash investigated.