Technical Support

Frequently Asked Questions 44

• What does the error message "Vectorworks will now quit because this license is in use elsewhere" mean?
• The License Agreement says I can install my Vectorworks license on two computers at the same time. Does that mean I can USE Vectorworks on both computers at the same time?
• Is Vectorworks 2017 compatible with Mac OS 10.12 Sierra?
• I use Windows and I have downloaded the Vectorworks installer/updater. How do I get it to work?
• May I have watermarks removed from drawings?

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Getting Started with Vectorworks 6

• How can I learn Vectorworks and get the most out of it?
• Getting Started with Vectorworks
• Where can I find a Vectorworks trainer?
• Is there an instruction manual for using Vectorworks?
• What is the best website forum to connect with other Vectorworks users?

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How To's 26

• How to use the new Resource Manager in Vectorworks 2017 and 2018
• How to work with Origins in Vectorworks
• How to show other layers when they are in different scale
• How to install Vectorworks on a new computer after having used it on a previous computer
• How to place new commands (i.e. Palette Options & Energos) in their correct locations after migrating your workspace from a previous version of Vectorworks

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Importing, Exporting and Converting files 6

• What types of files can I import into Vectorworks?
• How can I convert old MiniCAD/Vectorworks files to newer versions?
• How to work with DWGs files
• What’s the best way to import DWGs into Vectorworks?
• Working with Revit files in Vectorworks

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Rendering 4

• How to use Renderworks!
• Why are rendering times longer in Vectorworks 2016?
• How many lights can I use a Vectorworks file?
• Does the "Final Quality Renderworks" setting produce the best quality rendering that Vectorworks can create?

G Series / Site protections Server Licenses (for Labs/Networks) 3

• G Series: Port Forwarding
• How do I install the G Series / Site Protection Server?
• How to get a G Series / Site protection installation of Vectorworks to connect to the license server for all Users accounts on a computer

Vision 4

• What are the System Requirements for Vision?
• Is any additional hardware required to allow an ETC Ion lighting desk to control Vision?
• Vectorworks is crashing when I "Send to Vision" or edit a lighting device setting
• What recommendations would you have for building a "dream" computer to run Vision?

Temporary Issues and their solutions 4

• Soft Goods tool issue in Vectoworks Spotlight 2018
• Why is Vectorworks 2018 taking a long time to start up on a Mac?
• Why is the Vectorworks installer telling me my serial number is invalid?
• What is the Debug menu?