Frequently Asked Questions

These are questions that we are frequently asked ask part of tech support conversations. It is very likely that your question has already been answered below.

What does the error message "Vectorworks will now quit because this license is in use elsewhere" mean?
It means that your one Vectorworks serial number is being used by another installation of Vectorworks on another computer (which is contrary to the terms of...
Wed, 11 Jan, 2017 at 4:40 PM
The License Agreement says I can install my Vectorworks license on two computers at the same time. Does that mean I can USE Vectorworks on both computers at the same time?
Basically, No. The EULA (End User License Agreement) does say that you may install the software on more than one computer at a time, and the number of c...
Mon, 30 Oct, 2017 at 4:23 PM
Is Vectorworks 2017 compatible with Mac OS 10.12 Sierra?
As of Service Pack 2, Vectorworks 2017 is compatible with Mac OS 10.12 Sierra. Versions of Vectorworks 2017 prior to Service Pack 2 had not been properl...
Sun, 3 Dec, 2017 at 8:47 AM
I use Windows and I have downloaded the Vectorworks installer/updater. How do I get it to work?
Windows computers will let you "enter" the zip file that you downloaded by double-clicking on it, but you won't be able to use what's in...
Sun, 18 Dec, 2016 at 10:37 AM
May I have watermarks removed from drawings?
The answer depends on where the watermarks came from and what kind of license you have. To elaborate: - Watermarks are placed in Vectorworks files that...
Wed, 14 Feb, 2018 at 3:22 PM
Is Vectorworks compatible with my operating system?
The current compatibility information from Vectorworks Inc for both Mac and Windows operating systems can be found here. Please ALWAYS checking operati...
Wed, 4 Jul, 2018 at 8:12 AM
Why are objects disappearing or flickering as I zoom?
In Vectorworks 2017 and newer, you may find that while you zoom or at different zoom levels some objects disappear. If this occurs, please go to Vectorw...
Sun, 3 Dec, 2017 at 6:26 PM
Vectorworks is giving me an activation error... What should I do?
Activation occurs over the Internet, so if you get an error the first time, try again in a few moments. Heavy internet traffic may have interrupted the ac...
Tue, 20 Dec, 2016 at 9:45 AM
What are the system requirements for Vectorworks?
We are often asked this question when people are deciding on which computer to buy on which to run Vectorworks. The system requirements for Vectorwork...
Sun, 25 Mar, 2018 at 8:42 AM
Vectorworks is acting weird, but not crashing... What should I do?
Save your file. Make sure you have the most current version of Vectorworks (Help menu > Check for updates.) Quit and restart Vectorworks. If th...
Sat, 17 Dec, 2016 at 9:22 PM